Your medicine at your home door

In line with our precautionary and preventive measures to limit the spread of COVID-19 and to safeguard the safety & the health of Al Rajhi Takaful insured members, we would like to inform you that we have launched a new procedure of dispensing the medications to the insured members especially those who suffer from chronic diseases without the need to visit the health care providers, or for extending the validity of re-dispensing the medications for same period or until the policy expiry date through direct communication with Al Rajhi Takaful through our WhatsApp new service: 920004414

Kindly ensure providing us with the followings:

  1. Copy of insurance card.

  2. The name of required pharmacy (Al-Dawaa, United, or Al-Nahdi)

  3. Clarification of the required service

For new prescriptions

  • Provide us with a copy of the prescription signed and sealed by the attending physician.

For refill of medications

  • Provide us with copy of prescription in case of changing doses or drug names.

For home delivery service, follow the procedure below:

  1. The request should be submitted via WhatsApp through the unified number 920004414 or through email to the medical support unit: msu@alrajhitakaful.com with clarification of the required service (new prescription - or refill of medications)

  2. The order will be raised on the system and a text message of approval will be sent to the insured member

  3. The pharmacy will make the necessary arrangement in order to deliver the medicine to the customer’s residence.

  4. The request needs to be raised within 24 hours from the expected receipt.

*The customer shall bear the deductible as per the agreed policy.

We kindly ask you to consider the below, if you are obtaining the home delivery service:

  • The importance of knowing how to use the medications and the dosage and the time specified for them.

  • Knowing the correct way to store and preserve medications.

  • Knowing the proper temperature for keeping medicines for instance (Insulin should be kept in a temperature range from 2-8 ° C in the refrigerator) or at a temperature ranging from 2 to 30° C when used, for a period ranging from 28 to 42 days (depending on the type of insulin).

Should you have any other queries, please do not hesitate to contact the Medical Support Unit at the e-mail: msu@alrajhitakaful.com

Wishing you & your families good health and wellness