Frequently Asked Questions

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Do Motor insurance policies include Roadside Assistance service?

  • Roadside Assistance service can be added while purchasing a motor policy, which then can be accessed by logging on the ART app Services menu and selecting (Roadside Assistance).

How can I apply for a claim if I get into an accident?

  • Claim services are available 24/7 for free, through the Link click here or through Al Rajhi Takaful application..

What are the after sales services for the policy?

  • Services vary according to policy type, to assist you, these are the some of the main services we offer through the website and application: (Adding Additional Driver, Geographical Extension and Changing Plate Number) and many more.

What is medical malpractice?

  • Medical malpractice refers to any physical or mental injury, illness, disease, or death of a patient caused by negligence, mistake, or failure on the part of the insured (the healthcare practitioner) during routine or emergency medical treatment, home treatment visits, or remote medical care, all within the scope of their duties or profession within Saudi Arabia.

Is there a deductible?

  • Yes, according to the percentage borne by the insured from the compensation amount, as specified in the policy schedule.

Does medical malpractice insurance cover all types of medical errors?

  • Yes, medical malpractice insurance covers various types of medical errors, such as incorrect diagnoses, negligence during surgeries, errors in prescribing medication, and other situations that may lead to patient harm. However, coverage depending on the insurance policy and the agreement mentioned in policy coverage.

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